This article refers to QuickBooks Online
The Balance Sheet / Trial Balance reports will not match an Accounts Receivable (Debtors, A/R) Ageing report when there are customer payments against invoices dated before the report date.
The A/R (Accounts Receivable, Debtors Account) Ageing report defaults to "Current, " which excludes all payments received from the A/R total. In contrast, the Balance Sheet / Trial Balance excludes only the amounts of payments received on or before the date of the report. The A/R Ageing report and other A/R (Accounts Receivable, Debtors Account) detail reports do not pull invoices with a status of "Paid."
The Balance Sheet / Trial Balance is correct. The detail reports are also correct because the bill is no longer open.
For more information on the types of users you can add, see our Knowledge Base article: What types of users can I add?
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