The Balance Sheet / Trial Balance reports will not match an Accounts Receivable (Debtors, A/R) Ageing report when there are customer payments against invoices dated before the report date.

The A/R (Accounts Receivable, Debtors Account) Ageing report defaults to "Current, " which excludes all payments received from the A/R total. In contrast, the Balance Sheet / Trial Balance excludes only the amounts of payments received on or before the date of the report. The A/R Ageing report and other A/R (Accounts Receivable, Debtors Account) detail reports do not pull invoices with a status of "Paid."

The Balance Sheet / Trial Balance is correct. The detail reports are also correct because the bill is no longer open.

1. Choose the "Gear" icon > Manage Users.
2. Click New to add a user. QuickBooks will then send them an email where they must accept this invite.

For more information on the types of users you can add, see our Knowledge Base article: What types of users can I add?