The Help Desk Extension for Magento 2 enhances customer support management within the Magento platform by streamlining ticket handling, communication workflows, and service efficiency. Designed with best practices in Magento extension development, it allows seamless creation, tracking, and prioritization of support tickets, enabling assignment to specific agents or departments for organized and efficient customer service. Threaded conversation views provide agents with complete context, resulting in faster and more accurate responses.
This Magento 2 extension includes customizable response templates and personalized email templates to accelerate resolutions and improve customer engagement. Working hours configuration ensures clear visibility of support team availability. With advanced AI integration, agents receive intelligent suggestions for quick and consistent replies, significantly reducing response times. Reporting and analytics empower agents with data-driven insights for continual service improvement. See below for the full feature list of the Help Desk Extension.
Features of this Magento extension development solution:- • Multi-domain capability
- • Multi-email account connections
- • AI-driven suggestions for quick answers and ticket responses
- • Intuitive interface suitable for multiple agents
- • Clear ticket status overview
- • Configurable spam filters to prioritize relevant tickets
- • Full ticket history browsing
- • Custom field creation for tailored workflows
- • Access permission management
- • Customer satisfaction evaluation with star rating
- • Helpdesk reports dashboard for operational insights
- • Unlimited departments, agents, and categories
- • Ability to create & reply to tickets directly via email
- • File attachments for support tickets
- • Set priority, status, and category for each ticket
- • Quick reply or close ticket options
- • Easy review of ticket history with threaded conversation view
- • Ticket auto-expiration and auto-reminder
- • Send replies to the ticket author and all relevant recipients
- • Organize helpdesk teams into departments, assign default agents, and resolve issues efficiently
Version: 1.0.5: June 2025
- Compatible with Magento 2.4.2 (CE) – 2.4.8(CE)
- Compatible with Hyva Theme 1.3.14
Version: 1.0.4: August 2024
- Bug Fix – Resolved unwanted tags in message while creating ticket from email.
Version: 1.0.3: August 2024
- Bug Fix – Resolved incorrect sender email address issue in admin replies.
Version: 1.0.2: July 2024
- Compatible with Magento 2.3.4 (CE) version and greater.
- Compatible with Magento v2.4.7-p1 (CE)
Version: 1.0.1: March, 2024
- Improvements & Magento v2.4.6-p4 (CE) compatibility changes
Version: 1.0.0: February, 2024
- Initial version