The FAQ Extension for Magento 2 enables store administrators to easily manage Frequently Asked Questions and associate them with products. It also supports adding product-specific FAQs directly from the product add/edit page in the admin panel. This guide will help you configure and use the extension effectively. 

Stores -> Configuration -> Pits Extensions -> Product FAQs 

 Figure 1: General Configuration 

Administrators can set the font faces through the Catalog menu in the admin panel (Figure 2). Within this menu, a dedicated submenu for the FAQ is available. This submenu includes distinct links for FAQ. When administrators select the FAQ link, they are redirected to the FAQ List page, where specific details and configurations related to FAQ can be managed. 

 Figure 2: FAQ menu

 Figure 3: FAQ List page 

The admin can view all the added FAQs in the FAQ listing page, as shown in Figure 3. This page displays key information such as the question, answer, status, and assigned store views for each FAQ. Action options are available for each entry, allowing the admin to edit or delete an FAQ individually. Additionally, the admin can select multiple FAQs and use the "Mass Delete" action to remove them in bulk. To create a new FAQ, the admin can click the "Add New FAQ" button at the top of the listing page, which redirects to a UI form for adding a new entry. In this form (see Figure 4), the admin can input the question and answer, select one or more store views, set the FAQ’s status to enabled or disabled, and assign it to specific products if needed. Once saved, the FAQ appears in the listing grid and, if enabled, is visible on the frontend. If no FAQs are added or all are disabled, no FAQ section will be displayed on the storefront by default. 

 Figure 4: Add FAQ 

In the product edit page, a dedicated FAQ section is available, allowing the admin to manage product-specific FAQs directly from within the product form. This section provides two options: the admin can either create a new FAQ specific to that product or choose from the list of general FAQs previously created in the main FAQ listing. For product-specific FAQs, the admin can add a question and answer that will appear only on that particular product's page. Alternatively, the admin can select one or more global FAQs to associate with the product, enabling FAQ reuse across multiple products. This functionality provides flexibility to maintain both shared and unique FAQs across the catalog, enhancing the customer experience on product detail pages. 

 Figure 5: Product Edit Page with FAQ options 

 Figure 6: Adding a FAQ for product 

Once FAQs are assigned to a product—either as product-specific entries or by linking general FAQs—they will be displayed on the product page frontend. The FAQ section appears alongside other standard product tabs such as the Description and Reviews. This allows customers to quickly find answers to common questions related to the product without needing to contact support. Only FAQs with status set to "Enabled" and assigned to the current store view will be visible. This improves customer experience and can help reduce pre-sale inquiries by providing instant, relevant information directly on the product page. It is compactible with Luma Theme. 

 Figure 7: FAQ in the frontend 

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