• Customer withdrawal workflow for logged-in and guest customers 
• Configurable withdrawal period (default: 14 days)
• Period calculation from order date, shipment date, or delivery date
• Three after-action modes: Store request only, Store and alert admin, Store and auto-process
• Email notifications for customers and administrators
• Email withdrawal link in order confirmation emails (tokenized URL, no login required)
• Admin grid: view, fulfill, decline, mass fulfill/decline
• Withdrawal button on customer order view and optional footer link
• Debug and error logging
• Partial-order withdrawal handling.

To install the Order Withdrawal Extension for Magento 2, follow the steps below. Please ignore the steps 1 & 2 if you are installing the extension using composer.

       1) Download the extension. 
       2) Access your web server directories and unzip and upload the content of the zip file to app/code directory. 
       3) Run the following commands from the SSH terminal of the server to complete the installation.

           1. Enable the module - php bin/magento module:enable Pits_OrderWithdrawal 
           2. Update the database schema - php bin/magento setup:upgrade 
           3. Generate and pre-compile classes - php bin/magento setup:di:compile 
           4. Deploy static files - php bin/magento setup:static-content:deploy 
           5. Clear the cache – php bin/magento cache:flush

The General encompasses the following fields:

• Module active - Set to Yes to activate the extension.

The Submission Rules & Outcomes encompass the following fields:

• Action after request confirmation:
  • Store request only - Log request +  customer confirmation email. Admin processes manually.
  • Store and alert admin - Above + admin notification email with review link.
  • Store and auto-process - Auto-cancel unshipped orders or create offline credit memo if shipped.
• Withdrawal submission window (days) : Days within which customers can withdraw (default:14).
• Countdown begins from:
  • Order Creation Date
  • Shipment Date
  • Delivery Date (Date the product was delivered to the customer)

                 If the selected date is unavailable, the system uses the next available date: 

• • Order Creation Date: Order Creation Date
  • Shipment date: Shipment date → Order Creation Date
  • Delivery Date: Delivery Date → Shipment date → Order Creation Date

                Magento does not store a native delivery date. If you choose Delivery Date, set that date on the admin order detail page (see below). Only shipped orders can have a delivery date set.

• Partial order - withdrawal handling: 

Used only when a withdrawal is fulfilled (manual or auto-process) and the order has shipped items that are not invoiced yet. Magento cannot cancel or refund that qty until an invoice exists. All other cases still use cancel and/or offline credit memo and ignore this setting.

• • Generate offline invoice automatically, then complete withdrawal (default) : Creates an offline invoice only for the shipped-but-not-invoiced qty, then cancels remaining open qty and refunds invoiced qty so the withdrawal can finish.
  • Cancel or refund available qty, then hold uninvoiced shipped qty : Cancels and/or refunds what Magento allows, then places the order On Hold so staff can finish the leftover shipped-uninvoiced items manually. The request Action shows Partial — on hold, and the customer email explains that the request was only partially complete

• Request receipt email – Sent when customer submits a withdrawal.
• Request completion email – Sent when request is fulfilled.
• Request rejection email – Sent when request is declined.  
• Internal alert email – Sent to administrators for new requests.  
• Internal alert email address – Comma-separated admin email addresses.
• Include withdrawal link in order email – Tokenized withdrawal URL in order confirmation mail.

• Navigate to Sales → EU Withdrawal Button → Order withdrawal requests. 
• ID, Store View, Transaction Number, Order #, Order status, Customer, Email, Request status, Action, Created At, Updated At, Actions.
• Actions: View, Fulfill, Decline, Mass fulfill, Mass decline.
• Statuses: Pending, Fulfilled, Declined.      

Entry points:

• Footer withdrawal link (if enabled in configuration) 
• Footer link text — editable in admin configuration
• Order withdrawal link on customer order view page
• Order withdrawal link on My Orders grid (sales/order/history)
• Order withdrawal link on account dashboard Recent Orders grid
• Email cancellation link in order confirmation email (if enabled)
• Direct URL: https://your-store.com/order-cancel/locate/open (guest lookup landing page)

Customer Workflow:

• Step 1 – Locate order: Guest enters order number + email; logged-in customers use account.  
• Step 2 – Intake preview: Customer confirms order details and optional withdrawal reason.
• Step 3 – Confirm & acknowledgement: Request submitted; confirmation email sent.   

Eligibility:

• Extension enabled for the store
• Order status: pending, processing, or complete
• Within configured submission window
• Step 2 – Intake preview: Customer confirms order details and optional withdrawal reason.
• No existing confirmed or fulfilled cancellation request for the order

• Magento Open Source 2.4.5 to 2.4.9

• English, German and easily customizable for other Magento supported language packs. 

Version: 1.0.0

• Initial version